Refund Policy

1. Right to a Refund

At TVNexly, we do our best to guarantee your satisfaction. That's why we offer a 15-day refund policy for all our users. If for any reason you are not satisfied with our services, you can request a refund within 15 days of your purchase.

2. Refund Conditions

To be eligible for a refund, the following conditions must be met:

  • The request must be submitted within 15 days of the purchase date.
  • You must provide valid proof of purchase, such as your receipt or confirmation email.
  • Refunds are not available if you have already used more than 50% of your subscription period.

3. Request Process

Follow these steps to request a refund:

  1. Contact our customer service via WhatsApp or email and explain the reason for your request.
  2. Provide your proof of purchase (order number, email, etc.).
  3. Our team will process your request promptly once it is received.

4. Refund Method

If your refund request is approved, the amount will be refunded via the same payment method you used for your purchase. Processing time may vary depending on your payment provider.

5. Contact Us

If you have any questions or need help regarding our refund policy, please contact us:

At TVNexly, we strive to provide you with a high-quality service. Your satisfaction is our priority, and we are always ready to help you.

Frequently Asked Questions

Everything you need to know about TVNexly and our IPTV service.

Is the price monthly? Will I be billed again?
No, this is a one-time payment. We do not charge monthly fees and do not automatically renew your subscription. You pay once and get access for the chosen period (e.g. one year, 15 months or 18 months...).
How do you subscribe to IPTV?
Choose a subscription that suits your needs. You will be redirected to our payment partner to complete your payment. Once done, you will receive your codes along with step-by-step installation instructions. Support is available via WhatsApp or email.
Why am I redirected to another website to complete my purchase?
For secure transactions you are redirected to our trusted payment partner's website. Once your purchase is completed, you will receive your IPTV activation code by email. Feel free to contact us if you have any questions.
Can I pay with PayPal or Crypto?
Yes! You can pay with PayPal, Crypto or other specific payment methods. Send us a message on WhatsApp and we will provide you with a direct payment link.   +31 97010266890
How do I receive my subscription credentials?
After payment, you will receive an email with your login credentials within 10–30 minutes. Also check your spam folder. If you receive nothing, please contact us via WhatsApp. +31 97010266890
Can I use IPTV on multiple devices at the same time?
Yes — with the GOLD subscription you can watch on two devices simultaneously. The BASIC and SILVER plans support one screen at a time.
Do I need a satellite dish to use IPTV?
No. TVNexly streams entirely over your internet connection. No dish, no satellite equipment, no installation engineer — just your device and a stable internet connection.
Does this service work in my country?
TVNexly works anywhere in the world. Wherever you live or travel, as long as you have a stable internet connection you can watch thousands of TV channels and VOD content.